We designed a web-based application to centralize reporting and improve accessibility for Managers, Trainers, and Employees. The goal was to bring all reports onto a single platform, reducing fragmentation and enhancing efficiency.
To gain user insights, we framed key questions based on our experience and conducted informal conversations with participants, encouraging open and honest feedback. We also visited various stores and warehouses to observe how employees interacted with existing software and identified their pain points.
An affinity diagramming session helped us categorize data, revealing major usability challenges, including:
Navigation difficulties – Users found it hard to locate relevant reports.
Data redundancy – Repetitive data entry led to inefficiencies.
System performance issues – Slow loading times impacted productivity.
From our affinity diagramming session, we identified key features for discussion. However, we determined that 6–7 of the shortlisted features were beyond the project's scope.To create a well-structured design, we mapped out the interconnected hierarchy of GLMs and developed an information architecture that provided a strong structural foundation for the application.
We prioritized usability by opting for low-fidelity prototypes, ensuring early-stage feedback focused on functionality rather than visual aesthetics. This approach allowed us to iterate efficiently while keeping the user experience at the forefront.
By addressing navigation challenges, reducing redundancy, and improving system performance, we helped create a more efficient and user-friendly reporting platform. This project reinforced the importance of user research, structured design, and iterative prototyping in solving complex UX problems.